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FAQs

We've been asked almost everything imaginable. Some questions are asked more frequently than others. If you can't find an answer to your question below, jump on our live chat or shoot us an email. We're here to help.

Sizing

What size do I need?

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Shoe sizing can be inconsistent. It doesn't matter if it's EU, UK or US sizing, every style and brand is different. Think of it like buying two t-shirts....They might look the same but the size and fit can be different - even within the same brand! 

At Skobi, we design and manufacture all of our shoes. We know our sizing and that means we can accurately find yours.

You'll see our "Fit Finder" next to every shoe on our website. Simply follow our measuring guide and enter the length into the Fit Finder. Our special algorithm will find your size - and include growth room.

Your Fit Finder has given me two sizes. What should I choose?

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Sometimes our Fit Finder will suggests two sizes - think of it as a half size. The smaller size will have about half a thumbs width of growth room, while the bigger size will have a little more than a thumbs width.


The obvious choice would be to choose the bigger size because technically they can be worn for longer. However….a shoe size changes in length and width. So if you're fitting a wider foot or have orthotics go ahead grab the bigger size but we’d recommend the smaller size for narrower feet to ensure the best fit everywhere.

Do you have different width fittings and what are they?

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When we talk about width, we're referring to the extra space/volume that's inside the shoe.

Skobi shoes are specifically engineered for the Aussie foot type, which (research suggests) is wider and deeper across the forefoot than kids elsewhere. So when we design our shoes, we use a wide European last.

Working out your size and width is confusing; so we've tried to keep it as simple as possible.

A Skobi "standard" width, should fit an Australian standard foot (i.e the average Aussie kid). And if you see a width that describes something other than standard (i.e.Narrow to Standard or Standard to Wide), expect it to have a little less or a little more volume inside the shoe. 

Don't forget - you may also need an innersole fit pack to get that perfect fit.

What is the difference between EU/UK/US sizing?

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We understand shoe sizing (and in particular, kids shoe sizing) can be confusing....Even moreso if you're coming from another style or brand.

The last thing we want to do is confuse you with tricky size charts, which is why all Skobi shoes are in European (EU) sizing. EU sizing is one simple scale from infant (starting around EU18) right through to adult (typically up to EU48).

Australian sizing is often used interchangeably with US sizing (which is different to UK sizing). A helpful hint is to take a look at the sizing in a pair of sneakers your child is currently wearing and determine if the brand is from US/UK.

Because you may already be familiar with AU (US) sizing, and to assist you with your size selection, here's a generic size conversion chart that you should use as a guide only.

How much growth room should I allow?

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As Podiatrists, research tells us that anywhere from 8mm – 18mm growth room is optimal. This is only a guide and can vary from child to child. For younger children (pre-school age) we generally suggest a little less growth room while they are still establishing their gait, and it can be detrimental to their development to have a shoe that is too large on their foot. This guide however, is generally suitable for children once they’re of primary school age. Our Skobi Fit Guide will automatically select shoes for you (allowing for this growth room) based upon your child’s foot length in millimetres.

A great way to check how much growth room your child has is to take out the insole, have your child stand on it, and check the distance from their longest toe to the end of the insole. As a rough guide you should have about a thumb’s width.

My child hasn't grown in a while, should I buy shoes two sizes bigger?

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Research shows us that good quality footwear positively affects the gait, growth and mechanics of our child’s feet and legs. And there are several studies that discuss the consequences of ill-fitting footwear. 

Shoes that are too small cause blistering, lesser toe deformities and gait anomalies. Shoes that are too big cause tripping and falling.

Although it makes sense for the budget, the long term consequences may end up more expensive.

If you have questions about the fit, feel free to contact us for guidance.

How will I know when it is time for new shoes?

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A great way to check how much growth room your child has is to take out the insole, have your child stand on it, and check the distance from their longest toe to the end of the insole. Keeping in mind the leather upper doesn't sit at 90 degrees to the sole, you're most likely due for the next size up when the toes are a couple of mm's from the end of the insole.

Check out Sophie's video on when to buy new shoes here.

How long will my child's shoes last?

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On occasion, children will outgrow their shoes before they outwear them. This however, will depend on how often your child is wearing the shoes. The average school shoe is built to last approximately 700 hours of wear – that’s about 6 months of weekday wear. One main consideration to the longevity of shoes is how hard your child is on them. As Podiatrists, we regularly see children with atypical biomechanics who place excessive stress on their footwear and coincidentally outwear their shoes in rapid fashion. On the other hand, some children wear their shoes so gently, they may last an entire year. Children may fall anywhere along this spectrum. If you are unsure about your child’s wear pattern on their shoes, or their biomechanics, we suggest you seek Podiatric opinion.

Another factor in reducing the wear of school shoes is wearing ill-fitting shoes. Shoes that are too big will cause the foot to move excessively inside the shoe, and in turn, cause excessive wear. Similarly shoes that are too small will cause excess pressure in ‘tight-spots’.

Lastly, incorrect footwear selection can play a large part in a shoe’s longevity. Your child’s footwear selection should be based upon their activity levels. If your child is running around and kicking balls in their school shoes, then you should choose a more hardwearing, robust style. On the other hand, a more sedentary student who perhaps changes into joggers for running around/sports may choose a more formal style with more supple leathers designed for gentle wear.

Can I hand down shoes to a sibling or friend?

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As a general rule we don’t recommend passing shoes onto others unless you’ve first had the shoes checked by your Podiatrist. Individual mechanics can cause unfavourable wear patterns in shoes (often very quickly), which may in turn cause problems for the receiver of the handed-down shoes. A Podiatrist will be able to assess the shoes for structural stability and wear.

Shoe Selection

How do I select the correct shoe for my child?

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Selecting the best shoe for your child can be difficult. Here are a few key tips to ensure you’re making a good selection:

Choose a style that most suits your child’s activity levels (for example, if they’re really tough on their shoes you may want to consider a style with a robust toe-bumper).

Ensure you have the correct fit. Your child will not benefit from shoes that are too big or too small. If you have questions about the fit, feel free to contact us for guidance.

Choose a style that your child likes. There is nothing worse than your child not wanting to wear their school shoes.

Let your child participate in the selection process. It sometimes requires compromise on everyone’s behalf to find something that both you and your child agree upon.

Consider the construction and composition. For some children, the weight of the shoe matters. Some Skobi styles are specifically engineered to be lightweight, while others are heavier and more robust. Skobi also offers a range of different compositions, varying from minimal stitching/seams in the Simple range through to robust textile/leather blends in the Sport range.

How do I choose a style if my child has orthotics?

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All Skobi styles (excluding sandals) feature a removable footbed that will accommodate orthotics. 

The range of orthotics varies greatly, as will the density and the thickness, so just how much room the orthotics take up will depend on the type of orthotic that your child is prescribed. Your Podiatrist should check that the orthotics are the correct fit inside your child’s school shoes. If you are purchasing school shoes without your orthotics on hand, we would typically suggest you choose a wider (deeper) style that will provide greater allowance for the orthotics, and if you are a half size; i.e. "between sizes" (for example, if our Fit Guide suggests you could be a 30 or 31) then we would recommend you choose the larger of the suggested sizes.

Generally speaking, an enclosed shoe with adjustability in its closure (Velcro and lace) will provide the best fit.

Why is good quality footwear important for my child?

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Studies have shown that good quality footwear positively affects the running and walking gait of children. On average, most children spend upward of 1,000 hours per year in their school shoes, making school shoes the most important footwear consideration for children.

The effects of ill-fitting shoes have been widely demonstrated and may present as either skin (blistering, pressure spots etc) or mechanical (toe-walking, in-toeing, toe deformities etc) concerns.

Do you have brown school shoes?

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A resounding yes! The vast majority of our styles are available in brown. 

If your local Skobi retailer doesn't carry brown stock, get correctly fitted in another Skobi colour in store and ask for it to be ordered in...or purchase online using our Fit Finder.

Stockists

Where is my closest stockist?

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Our regularly updated list of retailers can be found on our stockist page. We suggest making your own enquiries with our retailers for the styles they carry.

We're always on the hunt for stockists to partner with. If you know of a team that would be the perfect fit for Skobi (pun intended!), let us know.

Will you have a pop up this year?

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Skobi is really excited about its rapid growth and to make sure we don't compromise on customer service, we've decided not to stretch our team this back to school season.

If you've visited our pop up before, get in touch and we'll help you with your next pair online.

We've kept your previous purchase on file and with free shipping, you'll have your next pair sorted without needing to brave the Back To School crowds!

Want to become a Skobi retailer?

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Contact us via our contact form and we'll be in touch with more information.

Orders and Shipping

Does Skobi go on sale?

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We're confident in the quality of our shoes and you will rarely see a Skobi sale - unless we see good reason; such as incentives for you to participate in our research and development or to make room for more shoes in our warehouse.

We suggest signing up to our mailing list to be the first to hear of a promotion and other news.

I made a mistake on my order. What should I do?

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It is your responsibility to ensure your order is correct at the time of purchase. In the event of a mistake, we urge you to contact us ASAP. We will try our best to correct your order however, in the event the shoes have left our warehouse, you will need to follow our usual returns process. Return shipping is at the buyers expense.

How much does shipping cost?

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Shipping is free on all orders over $100. Anything less than our minimum will be charged a $10 flat rate.

Does Skobi have shipping instructions?

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Skobi couriers cannot deliver to a PO box and have authority to leave your parcel.

Locations that are generally not suitable for us to leave a parcel include addresses where there is high foot traffic, where the property is close to the street, apartments that are not accessible for delivery, apartment mail rooms where no one is in attendance and locations where there is no protection from weather or pets.

It is your responsibility to ensure the shipping address is correct at the time of purchase to avoid unnecessary delays and postage costs. 

What are your shipping times?

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We know our school shoes need to be processed quickly; especially for our back to school shoppers. We use Startrack premium express couriers to ensure your shoes arrive safely and as quickly as possible.

We supply all our orders from our warehouse in Brisbane, Australia. If your item is in stock, we do our best to dispatch your order on the next business day. Most of the time, it's sooner.

Shipping times vary depending on your location. If you are in a metro region, typically you should receive your shoes within 2-3 business days from date of purchase and for regional locations, allow 4-6 business days. We see our shoes regularly arrive in metro regions within 24hours of dispatch, but of course, once it leaves our warehouse, transit times are out of our control.

Can I track my parcel?

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You will receive an automatic notification from TrackMyParcel when your order has been scanned for collection from our warehouse.

Be sure to check your email or phone for consignment updates...and check your spam folders before getting in touch.

Do you ship internationally?

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At this stage, we only ship to our Aussie customers. However, if you have a special request, get in touch and we'll see if it's possible.

For our friends in New Zealand, visit our stockist page to see the growing list of retailers stocking Skobi across NZ!

Returns

What is your return policy?

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We hope you'll love your Skobi's as much as we do, but if you have any issues, here's what you need to know...

Our policy in a Nutshell:

We’re happy to offer a refund for most footwear bought via our online store, within 30 days of receiving the order, provided they are in an as-new (unworn) condition including packaging. 

We offer free delivery for orders over $100, however return postage costs must be covered by the customer, unless Skobi reasonably agrees the item is faulty
Unfortunately, due to fluctuations in stock levels, we are unable to offer an exchange.

For the quickest outcome, we recommend placing a new order and then returning your original item for a refund via our Returns Portal. This way you are less likely to miss out on the item you are seeking.


And in a little more detail...

You must use the Return Portal to facilitate your return – this means our warehouse will be informed of the impending return.

You must return goods to us within 30 days from your invoice date.

Shoes must be in as new (unworn) condition, and in original packaging including interior box packaging (tissue paper etc). 

We offer free delivery on orders over $100, however return postage costs must be covered by the customer, unless Skobi reasonably agrees the item is faulty.

In the case of a refund, shipping costs will not be refunded.

Please allow up to ten business days for any refund to be processed. Some methods of shipping may be slower than others, especially if you’re sending from outside of metro areas.

In the case of a faulty item, Skobi will cover the return shipping if a replacement pair is issued.

We suggest using a trackable method of return shipping, and taking note of your tracking number, so that you can ensure your parcel reaches us safely.

It is the responsibility of the customer to ensure their return parcel is safely delivered to Skobi.

Due to fluctuations in stock levels, we do not offer exchanges. For the quickest outcome, we recommend placing a new order and then returning your original item for a refund.

Unfortunately we are unable to cancel or make amendments to any online orders after your order is placed. This includes but is not limited to: change of delivery address, change of size/style, adding/removing products, applying discounts and full order cancellations.

For further information please read our Terms and Conditions.

Where do I process my return?

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Head to our Returns portal after reading our return policy in the FAQ's.

Follow the prompts and await an email with further instructions. Depending on volume, sometimes our email response may be delayed so please be patient.

Be to check your spam folder if you have not received a response within 24 business hours.

Are my shoes faulty?

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At Skobi, we're Podiatrists, so we understand shoes. We're able to assess any footwear to determine if your child's shoes are damaged/defective due to a manufacturing fault or wear and tear/misuse.

You can find more detail here and if you're still unsure, reach out and we'll have our team assess your shoes.

Can I exchange my shoes?

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Unfortunately, due to fluctuations in stock levels, we are unable to offer an exchange.

For the quickest outcome, we recommend placing a new order and then returning your original item for a refund via our Returns Portal. This way you are less likely to miss out on the item you are seeking.

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