Shipping and Returns
We offer free shipping on orders over $100, Australia wide.
We supply all our orders from our warehouse in Brisbane, Australia. We do our best to dispatch your order on the next business day if your item is in stock.
Shipping times vary depending on your location. If you are in a metro region, typically you should receive your shoes within 2-3 business days and for regional locations, allow 4-6 business days.
Our shoes are shipped with couriers, so unfortunately, we cannot deliver to PO Boxes. We need a physical address.
If you have any questions about our shipping or returns, please feel free to contact us directly.
RETURNS & EXCHANGES
We hope you'll love your Skobis as much as we do, but if you have any issues, here's what you need to know...
We’re happy to offer a refund for most footwear bought via our online store, within 30 days of receiving the order, provided they are in an as-new (unworn) condition including packaging.
We offer free delivery for orders over $100, however return postage costs must be covered by the customer, unless Skobi reasonably agrees the item is faulty.
Shoes that demonstrate signs of unreasonable wear and tear or misuse will not be refunded or replaced. Sometimes it can be tricky to tell the difference between a manufacturing fault and excessive wear. If you are unsure about what constitutes wear and tear / misuse, please read further information here.
Unfortunately, due to fluctuations in stock levels, we are unable to offer direct exchanges. For the quickest outcome, we recommend placing a new order and then returning your original item for a refund via our Returns Portal. This way you are less likely to miss out on the item you are seeking.
For further information regarding our returns policy, including exclusions and sale items, jump on over to our returns page.
Still got questions? At Skobi, happy, healthy feet are our number one priority. If you have any questions or concerns, please let us know. Simply email firstname.lastname@example.org and one of our team will get back to you as soon as possible.